Case Study: Policy Concierge
The Problem
Erin Allen, Senior Director of School Support at the New York Charter School Association, was the self-identified bottleneck in answering policy questions from over 330 schools. The process took hours and delayed support.
Erin created the Nixa Policy Concierge, an AI tool that reads policy documents and generates custom, confidence-scored email responses.
The Solution
Response time dropped from and average of four hours to three minutes, giving leaders timely, accurate guidance and space to focus on students.
The Result
Erin and the NYCSA Story
As Senior Director of School Support for the New York Charter Schools Association, Erin Allen fielded urgent questions from more than 330 schools about compliance, regulations, and what was legally at risk for students and staff.
The demand was constant, the stakes for accuracy were high, and the answers were buried in layers of policy documents that took hours to parse.
So Erin built something that could hold the weight: The Nixa Policy Concierge. It became a living archive of policy context, trained to respond clearly, quickly, and with confidence scores that let users know when to trust or double-check.
In minutes, Nixa could do what once took half a day, which really mattered for school leaders trying to make the right call fast. It wasn’t just about saving time, it was about removing the time lag between the question and the answer.
At Demo Day, Erin demonstrated live how her concierge worked on a complex special education question. It’s now being prepared for broader adoption, built with guardrails and for scale.